Last updated: 26 mai 2026
Privacy policy
Immoenergy is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian law.
1. Introduction
This policy describes how Immoenergy collects, uses and protects the personal data of users of its website and its clients. It applies to any person interacting with our services.
2. Data controller
The data controller is [Legal name to be completed], with its registered office at Avenue Marie-José 44A, 1200 Brussels, Belgium.
- Company number (BCE): [to be completed]
- GDPR contact email: Info@immoenergy.be
- Phone: +32 470 51 08 04
3. Data we collect
We only collect the data needed to provide our services:
- Identification data: surname, first name, title
- Contact details: postal address, email, phone number
- Property data: address, type, surface, number of rooms
- Order and billing data
- Browsing data (cookies, see section 8)
4. Purposes and legal bases
Your data is processed for the following purposes:
- Contract performance: order processing, scheduling and execution of services, invoicing (legal basis: contract performance)
- Legal obligations: invoice retention, transmission to competent authorities (legal basis: legal obligation)
- Commercial communication: information about our services to existing clients (legal basis: legitimate interest)
- Website improvement: anonymised analytics (legal basis: consent via the cookie banner)
5. Recipients of the data
Your data is accessible only to authorised staff at Immoenergy. It may be shared with processors bound by a confidentiality agreement (hosting provider, payment provider, billing software, [others to be completed]).
It may also be shared with competent public authorities when required by law (tax administrations, EPC supervisory bodies, etc.).
6. Retention period
Your data is kept for the period strictly necessary to fulfil the above purposes:
- Order data: 10 years from the end of the service (accounting obligations)
- Prospect data: 3 years from the last contact
- Browsing data: see the cookie policy (section 8)
7. Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access: obtain confirmation that your data is being processed and receive a copy
- Right of rectification: have inaccurate or incomplete data corrected
- Right to erasure: request the deletion of your data within the limits set by law
- Right to restriction of processing
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object on legitimate grounds
- Right to withdraw your consent at any time
9. Security
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, alteration or disclosure. Our electronic communications are encrypted via HTTPS.
10. Transfers outside the EU
Your data is in principle processed within the European Union. If we use a processor located outside the EU, we ensure it offers an adequate level of protection, in particular through the standard contractual clauses adopted by the European Commission.
11. Minors
Our services are not directed to minors under 16. We do not knowingly collect personal data from minors.
12. Changes
This policy may be updated to reflect changes in our practices or in the regulations. The date of the last update is shown at the top of the page.
13. Contact and complaints
To exercise your rights or ask any question regarding the processing of your data, you can contact us at Info@immoenergy.be.
If you believe your rights are not respected, you have the right to lodge a complaint with the Data Protection Authority (APD), Rue de la Presse 35, 1000 Brussels — www.dataprotectionauthority.be.